refund policy

At Mansfield Street Food Mart, we want you to be happy with every order. We carefully select and pack our groceries to provide fresh, quality products to our customers.

If there is a problem with your order, please contact us as soon as possible and we will work with you to find an appropriate solution.

1. Australian Consumer Law

Our Refund & Returns Policy operates in accordance with the Australian Consumer Law (ACL).

Nothing in this policy excludes, restricts or modifies any consumer guarantees or rights that cannot legally be excluded under Australian law.

If a product does not meet a consumer guarantee, you may be entitled to a refund, replacement, repair or another appropriate remedy, depending on the circumstances and nature of the problem.

2. Damaged, Incorrect or Faulty Products

Please contact us if:

• You received a damaged product.
• You received the wrong product.
• A product is missing from your order.
• A product is defective or not of acceptable quality.
• A product is significantly different from its description.
• A product has arrived in an unsuitable condition.

Where appropriate, we may offer:

• A replacement product
• A refund
• A partial refund
• Store credit
• Another remedy required under Australian Consumer Law

The appropriate remedy will depend on the circumstances.

3. Fresh & Perishable Products

Because we sell fresh and perishable grocery products, we recommend that you inspect your order as soon as it is delivered.

If a fresh, chilled or frozen product arrives:

• Damaged
• Spoiled
• Incorrect
• Unsafe
• Significantly different from what was ordered

please contact us as soon as reasonably possible, preferably on the day of delivery.

For food-safety reasons, please do not consume a product that you believe is unsafe or spoiled.

Where possible, please provide photographs of the product and packaging so that we can assess the issue quickly.

4. Change of Mind

We are not required to provide a refund where you simply change your mind about a purchase.

This may include situations where you:

• Ordered the wrong product
• No longer want the product
• Found the product cheaper elsewhere
• Changed your mind after placing the order

However, we may consider a return or exchange at our discretion where the product is eligible and has not been opened, used or damaged.

Any discretionary return does not affect your rights under the Australian Consumer Law.

5. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information when placing an order.

If an order cannot be delivered because:

• The address provided was incorrect or incomplete
• The customer was unavailable where attendance was required
• Delivery instructions could not reasonably be followed

please contact us to discuss the available options.

For perishable products, additional delivery charges or restrictions may apply depending on the circumstances.

6. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been prepared or dispatched.

Once an order has been prepared or dispatched, cancellation may not be possible, particularly for fresh or perishable products.

This does not affect your rights under Australian Consumer Law.

7. How to Request a Refund or Replacement

To request assistance, please contact us with:

• Email: singhgroceries18@gmail.com
• Phone: +61 426 987 002

Please include:

• Your name
• Order number
• Date of purchase
• Product name
• Description of the issue
• Photos of the product, packaging or delivery where relevant

Providing this information helps us resolve your request faster.

8. Refund Processing

If a refund is approved, we will generally process the refund using the original payment method where practical.

The time for the funds to appear in your account may depend on your bank, card provider or payment provider.

9. Missing Items

If an item is missing from your order, please contact us as soon as possible.

After checking the order and delivery records, we may provide:

• The missing product, where available; or
• A refund for the missing product.

10. Sale & Promotional Products

Products purchased as part of a sale, promotion or special offer remain covered by applicable consumer guarantees.

A promotional or discounted price does not remove your rights under Australian Consumer Law.

11. Contact Us

Mansfield Street Food Mart

Address:
157 Mansfield Street
Berwick VIC 3806
Australia

Email:
singhgroceries18@gmail.com

Phone:
+61 426 987 002

For refund or product issues, please contact us with your order details and we will assist you as quickly as possible.